Help / FAQs
Q1,When can I get the confirmation email?
A:Confirmation email will be sent within 36 hours. If you do not see it in your inbox, please kindly check your junk box.
Q2,why is selling so cheap on our website?
A:Firstly ,We are the authorized retailer and can obtain the lowest selling price.
Secondly, we only do online sales,so we operate at a lower overhead than a retail store.
For example, we do not employ any sales staff or alterations department, all of which add to the cost of operation. Since we do not need to accommodate for these costs, we can pass all the savings onto our customers.
Q3,How long will I receive the order after placing?
A: We will ship the order within 36-48 hours after bringing the payment.Usually, it will take 6-12 days to receive parcel.
Q4,Do I have to pay Tax?
A:No,we mark all the package as gift / sample one, clients don’t need to pay for it. In the unlikely event that clients are required to pay for it, we will pay for that unpon the recipt of the tax invoice.
Q5,How do I place an order?
1. Sign up for free.
2. Log in to your account.
3. Search or Browse products, and if you want to buy them, type a number in the quantity field and click "Add to Cart". There is no minimum order.You Can add a single item if you want. And you can delete them later, or adjust the quantities if you change your mind. Products you have added to your Basket are saved there while you are looking at multiple items. Your cart is even saved for the next time if you disconnect or accidentally close your Navigator.
4. The first payment page is "address book", you can change the shipping address. For example at a different dropship address.
Q6,What if I change my mind and want a different size or color after my order is placed.
A:Yes, you can change your mind by email to contact us before the parcel sending out(within 36 hours).
Q7,How many payment method do you accept?
A:We can received the payment through Visa Card, Master Card and JCB Card..
Q8,How can I cancel an order?
A:If you want to cancel the order which you make,you must contact us within 36 hours after placing order. So that we can do for you before order is shipped out.
Q9,How long will I get the refund from you?
A:We will refund the money to the card you used to place the order and since the refund is transferred by several international banks, it will take a longer time for you to receive the refund, like couple of weeks. However, please don’t worry, we promise you will get the refund at least.